GoldenRoo Responsible Gambling Policy

An enjoyable gaming experience should remain within your control. At GoldenRoo, we recognise our responsibility to help prevent problematic gambling and encourage players to make considered decisions about their participation.

Keep Play Within Your Limits

Use gambling for entertainment, not as a means of earning money. Set limits for yourself, avoid returning to recover losses and make time for regular breaks. Your daily responsibilities should always come first, and you should never gamble unless you can afford the money you may lose.

Consider How Gambling Affects You

Think honestly about the following questions:

• Has gambling affected your performance at work?
• Has it become a cause of arguments with your family or friends?
• Do you always go back to try to recover previous losses?
• Have you borrowed funds in order to gamble?
• Do you treat gambling as an income source?
• Do you have trouble setting or maintaining limits on your gambling?

If most of your answers are “YES”, we advise taking action to prevent gambling from harming your life.

Arrange Time Away from Your Account

Self-exclusion is available for players concerned about their gambling behaviour. It locks your gaming account for a minimum of 6 months, and promotional material will not be sent during the exclusion period. A separate 7-day cooling-off period is also available.

Contact our experienced Customer Support team whenever you wish to request either option. We also recommend arranging self-exclusion with every other gambling website where you have an account.

Organisations Offering Help

Gamblers Anonymous, Gambling Therapy and GamCare are established organisations supporting people who struggle with gambling. You can reach out for help whenever you need it.

For people in Australia, Gambling Help Online provides free, confidential online counselling 24/7. The Gambling Helpline is available around the clock on 1800 858 858. Support is available both for people affected by their own gambling and for those worried about someone else.

BetStop the National Self-Exclusion Register offers free exclusion from all Australian-licensed online and telephone wagering providers through one registration. It does not cover online casino games or other gambling services illegally provided in Australia. For that reason, a BetStop registration does not replace a direct request to exclude yourself from a casino account.

Age Requirements and Parental Precautions

You must be at least 18 and meet the legal gambling age of the jurisdiction applicable to you before playing at GoldenRoo Australia. It is your responsibility to know the restrictions where you reside and play, and to confirm that you meet those requirements when opening an account.

Parents should secure computers, phones and tablets with passwords and never leave a device unattended while a gaming account is signed in. Children must not have access to account details or credit cards.

Avoid storing passwords on the computer. Keep a written record in a place children cannot reach, and install filtering software such as Net Nanny to help block access to inappropriate websites.